Terms & Condition

Terms & Conditions:

Agreement of Terms and Conditions by engaging VILIHI Virtual Services (hereon referred to as VVS) the Vendor, you (client) expressly agree to the following standard terms and conditions:

Offering the Services:

These Terms & Conditions apply to every service offered by VVS. Without warning or incurring any liability to you, VVS maintains the rights to temporarily or permanently add, modify, or terminate any of its services or features. The amended Terms will, however, be posted on the website in order to notify you of any such changes to the terms. Inquiries made after the updated Terms have been posted will be construed as acceptance of such modification.

VVS will contact you to request any additional information, to provide a pricing estimate, and/or to confirm that the service is available once you have submitted an online order form with the details of your inquiry or given your approval through online platforms for VVS to contact you.

Obligations:

You consent to give VVS accurate, up-to-date, and comprehensive information and to quickly notify VVS of any changes to our requests or information. During the course of the project, you will offer timely and frequent input. VVS  shall bill you for the additional hours at the agreed rate if such communication is not prompt or forthcoming within the time frame set by the Parties and the project lasts longer than the length of the agreement. VVS shall not be held responsible for any damages or indemnification for such delays. The number of hours for monthly recurring accounts must be used up in one billing cycle; they cannot roll over unless specifically stated at the time of signing up.

Payment:

According to the engagement model listed below, you will pay VVS. Any fees that are added on after the initial estimate you were given by VVS will be subject to your consent, and VVS will notify you before doing so. You will have the opportunity to limit the engagement’s scope if you do not agree with any additional charges that go beyond the initial fee estimate. In the event that you require assistance on the weekends, VVS will bill you 1.5 times the agreed-upon cost for any necessary overtime, subject to the resource availability. Within 7 days of receiving the invoice, the payment shall be due. After the credit period of 7 days, you will be charged an annual interest rate of 10% for any outstanding balance, which will begin to augment immediately thereafter.

Fixed bid Model:

Pay 60% invoice amount as advance before the beginning of the project, work report for the fixbid project shall be shared either daily or weekly with you. Post the completion of 50% ofthe project; you shall pay the remaining due invoice amount of 40% in order for VVS tocomplete the project in the agreed timeframe. Final payment is due within 7 days of receipt of the invoice. After the said period, if payment is not received, The VVS reserves full rights to charge the client’s card for the remainder of the invoice. Should VVS be unable to charge your card, then the agreed time frame to complete your project shall be termed null and void.

Roll-over Model:

Buy the blocks of hours of 50, 80, 120, or 160 as per your requirements. These blocks of hours have utilization time validity between 1 to 2 months unless further validity is approved and mentioned in the description section of the contract.

Payment for the hourly packages shall be in advance at the beginning of the project. Your remote assistant shall begin assignment once VVS receive the payment. Thereafter, VVS shall send you a recharge remainder once you are have utilized 80% of your purchased hours. Your same dedicated remote assistant will continue working for you if you recharge with a new hourly package before your existing purchased hours are over. If not, delay in timely recharge my lead to replacement of your dedicated remote assistant by another available resource of the same expertise.

Refunds:

For roll-over Model a prorated refund shall be issued in cases as mentioned in clause No.8 in the descriptions section which states, “If you terminate the contract any point in time due to dissatisfaction of the work, you may then opt for a free replacement or a prorated refund of your unutilized hours. Termination of contract by you maybe accepted by VVS for other valid reasons too, and the prorated refund clause shall remain in force herein.” For fixed bid Model, all payments are final, and VVS does not issue refunds, but rather offers a satisfaction guarantee wherein we will correct your project within the constraints of the initial agreement.

Limited warranty:

You hereby acknowledge that the VVS services and any research project or other materials you receive are provided “as is”, “with all faults” and “as available” and are with a limited warranty to correct defects. Although VVS relies on sources that we believe to be trustworthy, we cannot completely rule out mistakes in judgment or application. Based solely on the client’s use of the VVS research report, VVS disclaims any liability for any unsuccessful investments or other decisions. The reports are meant for general guidance of the client and not specific recommendations. VVS shall not at any time be liable for any claims or losses of any nature, including but not limited to lost profits, punitive or consequential damages. In addition to the foregoing, VVS does not provide any warranty against infringement or of title or quiet enjoyment. VVS reserves the right to cancel a project for any reason at any time and to refund your transaction for the remainder of unutilized hours.

Disclaimer:

VVS shall not, under any circumstances, be held liable or responsible for any loss of business, financial loss, or other damages that the Company may experience as a result of any decisions the Company makes based on inputs from VVS. You consent to keep VVS, its employees, and consultants blameless from any loss, claims, liabilities, damages, or expenses incurred during the course of doing your business or based on the infringement of any third-party intellectual property or proprietary rights.

Confidentiality & Non-disclosure:

No party shall divulge any confidential information obtained during the engagement to a third party. Information about the Business (including third party information) that is (i) subject to privacy rules and regulations and/or has economic worth because it is not commonly known to other people is referred to as confidential information here. The information is (i) marked as confidential and/or proprietary by the disclosing party; (ii) the subject of measures by the disclosing party to preserve its secret that are reasonable under the circumstances. Any internal communications and emails between the parties also count as confidential information.
Except as needed by governmental authorities, the confidentiality and non-disclosure obligations will be upheld even after the end of this agreement. The obligations of confidentiality shall not apply to any information that:
(a) Was known to either party prior to its disclosure by the Company without any obligation of confidentiality;
(b) Has become generally available to the public
(c) May be required in any report, statement or testimony submitted to any governmental regulatory body
(d) May be required in response to any summons or subpoena or in connection with any litigation; or
(e) May be required to comply with any law, order, regulation or ruling applicable to either party.
In case of (c), (d), (e), GYVA shall inform you prior to disclosing any confidential information. Please note that all phone and email conversations may be recorded for quality assurance measures. Also be advised that work done by GYVA may be used in our portfolio to showcase our work to prospective clients although no confidential information shall be disclosed without your consent.

 

Non-Solicitation:

For the period of this Agreement and three years after termination or completion, each party agrees that it shall not (through itself, affiliates, principals, or other related parties) solicit, for employment employ, consult with, utilize the services of, or in any other manner induce or influence, either directly or indirectly any employees of the other party or the employee referrals to terminate their employment and work for themselves or any other person/entity either on full time or on part-time basis or to perform services for such party or any person or entity related thereto. Recognizing that compensatory monetary damages resulting from a breach of this section would be difficult to prove, however, if proven, then the client agrees that such breach will render it liable to VVS for liquidated damages in the amount of twenty-five thousand dollars ($25,000) for each such individual.

Independent Contractor:

VVS is and will remain an independent contractor in its relationship with you. Nothing in these terms and conditions shall be deemed to have created a partnership, or joint venture partner or a contract of employment between VVS and you.

Further Documentation

If any other agreements are necessary to enforce the intent of this document, both parties agree to execute such provisions or agreements upon request.

Force Majeure:

VVS shall have no liability for any failure beyond its reasonable control and without its fault or negligence including, but not limited to, acts of God, severe weather etc.

Severability:

VVS shall perform all services strictly in accordance with these terms and conditions and shall conform to all applicable laws of the State of Delaware. If any of these standard terms and conditions are held to be unenforceable or against public policy, by a competent Delaware court, then that term alone shall be removed from this document and the remainder of these standard terms and conditions shall be deemed in full force and effect. In the event a dispute shall arise between the parties to this agreement, it is hereby agreed that the dispute shall be resolved by binding arbitration. The arbitrator’s decision shall be final and legally binding and judgment may be entered thereon. Each party shall be responsible for its share of the arbitration fees in accordance with the applicable Rules of Arbitration. In the event a party fails to proceed with arbitration, unsuccessfully challenges the arbitrator’s award, or fails to comply with the arbitrator’s award, the other party is entitled to costs of suit, including a reasonable attorney’s fee for having to compel arbitration or defend or enforce the award.

Service Cost:

Future service costs are subject to change as per market conditions and inflation and may increase annually. Proper notice will be given prior to any price changes that come into effect.

Acknowledgment:

These terms together with the scope of work and fee schedule (to be sent to you after discussion) sets forth the entire agreement and understanding between the parties relating to the subject matter and supersedes all prior discussions or writings between the parties.