VILIHI Virtual Services is specialized in providing international call centre services & outsourcing solutions. We have created all of our outbound, inbound, and web-based solutions with the goal of increasing client satisfaction, retention, and Return in Investment (ROI) for your business.
A firm must introduce innovative techniques to have consumers handled and listened to in a way that they want, not according to the company, if it wants to stand out, show itself, and continue to expand in the fast-paced, competitive customer service sector of today.
VILIHI Virtual Services is a specialized provider of customer support services, serving numerous national and international businesses from a variety of industries, including finance, Real Estate, Insurance, mining, telecommunications and more.
VILIHI Virtual Services can effectively manage your customer support department, upholding the highest standards of quality and going above and beyond for each of your customers while strictly adhering to your guidelines. Our focus is on increasing CSAT levels and retaining every possible customer for your business.
If your customer calls, we will stop at nothing to give them the best support possible to receive pre-eminent customer service, which includes speedy call backs, prompt resolutions, accurate documentation, adherence of compliance and call quality and pleasing customer care agents.
A corporation must develop innovative techniques to serve and listen to consumers in a way that they want in order to stand out and expand consistently in today’s fast-paced and competitive customer service sector.
Every on-board customer who is pleased with the standard of quality of your service is a resource to the business and consistently promotes the company benefits received from you. We can focus on doing the right thing and have pleased customers leave the help desk because strive to understand the grasp of this fundamental human behavioural inclination.