Roll-over Model:
Buy blocks of 50, 80, 120, or 160 hours as per your requirements. These blocks of hours have a utilization time validity between 1 and 2 months unless further validity is approved and mentioned in the description section of the contract.
Payment for the hourly packages shall be in advance at the beginning of the project. Your remote assistant shall begin the assignment once VILIHI Virtual Services (VVS) receives the payment. Thereafter, VVS shall send you a recharge remainder once you are have utilized 80% of your purchased hours. Your same dedicated remote assistant will continue working for you if you recharge with a new hourly package before your existing purchased hours are over. If not, a delay in timely recharge may lead to the replacement of your dedicated remote assistant by another available resource of the same expertise. VVS shall issue a refund in case of any discrepancy that arises through the failure to deliver the services as per the signed terms and conditions of the contract with the client.
Fixed bid Model:
Pay 60% of the invoice amount as advance before the beginning of the project, work report for the fixed bid project shall be shared either daily or weekly with you. Post the completion of 50% of the project; you shall pay the remaining due invoice amount of 40% in order for VVS to complete the project in the agreed timeframe. Final payment is due within 7 days of receipt of the invoice. After the said period, if payment is not received, The VVS reserves full rights to charge the client’s card for the remainder of the invoice. Should VVS be unable to charge your card, then the agreed time frame to complete your project shall be termed null and void. VILIHI Virtual Services does not provide any refund for the Fixed bid Model service.
For the roll-over Model a prorated refund shall be issued in cases as mentioned in the standard contract clause No.8 in the descriptions section which states, “If you terminate the contract at any point in time due to dissatisfaction of the work, you may then opt for a free replacement or a prorated refund of your unutilized hours. Termination of contract by you may be accepted by VVS for other valid reasons too, and the prorated refund clause shall remain in force herein.” For the fixed bid Model, all payments are final, and VVS does not issue refunds, but rather offers a satisfaction guarantee wherein we will correct your project within the constraints of the initial agreement.