FAQ

We genuinely operate on a global scale, having offices and affiliates around the globe. Our marketing and sales office is in Canada, while our main operations offices are in the National Capital Region (NCR) in India. Our ability to essentially handle every aspect of your company's needs instead of focusing on just one or two skills, this sets us apart from other businesses. There are many businesses that focus on a single industry, such as contact centres, website building, virtual assistants, internet marketing, translation, etc.; however, we do all of those things and more. If you can envision it and it can be done digitally, we certainly can too!

Our VAs work as per the business hours and time zone of our clients mostly based in the U.S.A, Canada, U.K, Australia, and New Zealand. Due to various operations running around- the-clock, we can accommodate almost any hourly time window for your VA or team in accordance with your local time.

Yes, a dedicated virtual assistant will be your main point of contact and will be assigned to you. Simply treat your VA like a regular local employee and instruct them on how to carry out your requests. Although the majority of the routine chores that we receive from our clients are handled by our virtual assistants, since each client has different needs, we advise you to spend some time with your personal VA at first outlining your needs and how you prefer tasks to be completed. Spending a little time up front with your helper will help you save time later on and get the precise outcomes you're going for.

You will be given your VA’s direct email address and US phone number, so you can contact them whenever you choose. We offer choices for:
♣ Email
♣ Phone
♣Skype
♣ Video Conference
♣ Live Chat
♣ Any other collaboration software.

In the event that you are not pleased with the current assistant, you can always speak directly with the dedicated Project Manager assigned to you to address any issues you might have. If necessary, we can always give you a free replacement for a new VA. You may also email your concerns to info@vilihivirtualservices.com. If anything else with your project isn,t going as planned or if you want to get in touch with our customer service number on our website.

Sensitive data is kept safe and securely in our operations, which is just as secure as it would be in your own offices.
1. All of our workspaces and equipment are closely watched.
2. To maintain integrity, we utilise a secure firewall on a network protected by a a password.
3. We have internet firewalls, and internet restriction policies, Physical security of our offices.
4. All computers run the Windows operating system, have Microsoft Office installed, are constantly present in our offices, and are secured by antivirus software.
5. To ensure seamless operations, all staff receives on-going supervision and technical assistance.
6. We have a Data Protection Act registration. We adhere to all regulations set forth under the Data Protection Act.
7. To further ensure the security and protection of your data, we additionally use top-notch SSL encryption. Unless you specifically permit them access so they can, forexample, make purchases on your behalf, our assistants cannot access any of the personal information you have provided in your account.
8. Entry and exit are controlled by fingerprints, IP-based security cameras are installed, there is a 24-hour security presence, and mobile phones and writing devices are not permitted on the operations floor. Your information will always be completely safety.

The individuals we employ set our quality different from the competition. The brightest candidates from some of India,s most prestigious universities are sought after and hired by us. Since we really think that the calibre of our staff reflects on our business, we make it a point to only hire the best candidates. All virtual assistants hold a bachelor,s degree or are working towards a master,s or doctoral degree. Some of our employees are very skilled in their respective industries and may provide additional knowledge to the table. Our virtual assistants are fluent in English and have neutral accents. You may opt interview our virtual assistants and gauge their standard.